The Aspire E5-553 and E5-523 have the same chassis, LED TFT LCD, Matte 15.6″” (1920 x 1080) Processor: AMD A10-9600P, (2MB L2 cache, 2.40GHz, 3.30 max turbo clock speed), SDRAM:8GB (4/4) DDR4, Integrated AMD, Battery Life (depending on configuration & usage) Up to 6.0 hours (MobileMark 2014.

Supplier can only accept defective product returns for this manufacturer. You may need to call the manufacturer directly depending on the sitaution.